FAQ

1. What is LEVIT 02?

LEVIT 02 is a german based brand for handmanufactured 100% vegetable tanned leather basics & footwear. Unisex. The brand is located in Berlin & Dortmund.

2. I have questions, who can I contact?
Our customer service is available Monday to Friday from 10:00 to 19:00 GMT. Contact us on info@levit02.com.

3. Can I cancel my order?
Yes, just send an email to info@levit02.com with your name and order number and we will procede with the cancellation.
We are happy to accept cancellations, for any reason, up to the moment your order has been processed for shipping.
After that, you cannot cancel your order, but you may return it if you wish.

4. Can I return my order?
Yes. In the case that the product may have any defect, you have 14 days to return it. All the products must be returned without having been used. If the product has signs of being used it will not be accepted and the refund will not be processed. To return a product, please send us an email to info@levit02.com with your name and order number and we will procede with the return.

NOTICE: All our products must be tried on with socks to avoid sweat stains on the insole. Only tried on in surfaces that won't damage them, preferably on smooth
and plain grounds in order to avoid damage on the outsole.

5. Can I exchange a product?
Yes. In the case that the product does not meet your expectations or is in the wrong size, you have 14 days to exchange it.
To exchange a product, please send us an email to info@levit02.com with your name and order number and we will procede with the exchange.
NOTICE: All our products must be tried on in surfaces that won't damage them until your decision on returning is clear.

6. How will my order be shipped?
Our products are shipped with DHL Standard.

7. How long will it take for my order to be delivered?
All our products are delivered within a period of 1 week in Germany, usually 2-4 days.

8. Do you ship to other countries in and outside of the EU?
Yes, we do.

9. Are there any shipping costs?
Yes, shipping costs within Germany are 6,90€. To EU countries the shipping costs are 16,90€.

10. What payment methods can I use?
Currently we only accept payments via Paypal. There you can pay with Visa, Mastercard and bank transfer.

11. How is a refund processed?
After returning, a confirmation email that we have received the products is sent and the refund process starts.
All the refund processes may take up to 20 days. The refund is issued through the original payment channel. Shipping costs are non-refundable.

12. I'm interested in stocking LEVIT 02, who should I contact?
If you are interested in selling our products, please contact us on info@levit02.com.